LANGAUGE ACCESS

What is Language Access?

On October 6, 2011, Governor Cuomo issued Executive Order 26, which directed state agencies to provide language assistance services (translation and interpretation) to people of Limited English Proficiency (LEP). LEP individuals are identified in a Language Access Plan developed by each agency.

Interpretation versus translation:

Interpretation is spoken and translation is written.  Affected agencies should provide an interpreter for any language. This service is primarily provided by phone. They should also translate select vital documents into specific languages. The languages are those that agencies identify in their plans as the most widely used by LEP individuals who access their services.

What are the top languages into which agencies will translate vital documents?

At the moment, Spanish, traditional Chinese, Russian, Haitian-Creole, Korean and Italian are the top six languages.

This is based on US Census data and may change over time. Some agencies may also choose to add additional languages based on their experience and other federal requirements.

What are the top languages into which agencies will translate vital documents?

At the moment, Spanish, traditional Chinese, Russian, Haitian-Creole, Korean and Italian are the top six languages.

This is based on US Census data and may change over time. Some agencies may also choose to add additional languages based on their experience and other federal requirements.

Important dates:

The executive order was signed by the governor on October 6, 2011. It makes the effective date of all agency plans October 5, 2012 (365 days from signing).  Agencies will update their plans every two years thereafter.

Who's making sure this happens?

Each agency has a Language Access Coordinator to oversee the agency's Language Access Plan.  The Deputy Secretary of Civil Rights in the Governor's Office will make sure each agency complies with the order.

Agencies also have uniform documents to help people identify the services that are available.  Posters, notices, and complaint forms are all the same, so people can easily identify and recognize them.

What if someone does not receive adequate language assistance?

Those who feel that we have not provided adequate interpretation services, or have denied them access to an available translated document, may submit a complaint form to give us their feedback.

LANGAUGE TRANSLATION SERVICES ARE AVAILABLE

English,

“Please call us at 518-485-2465 for free language assistance services.” 

Other LanguageTranslations:

Spanish,

Llámenos al  518-485-2465  si necesita ayuda gratis en su idioma.

Chinese,

請給我們打電話,號碼:518-485-2465,要求免費的語言協助服務。

Russian,

Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру:  518-485-2465

Italian,

Chiamare il   518-485-2465  per assistenza linguistica gratuita.

Haitian Creole,

Tanpri rele nou nan  518-485-2465  pou jwenn sèvis èd gratis nan lang.

Korean,

전화  518-485-2465 로 무료 언어 지원 서비스를 요청하십시오.

 

Langauge Identification Tool can be found here to assist you with properly identifying your langauge.

Complaint forms for respective langauges listed

English - Complaint form

한국어 -  불만신고 양식

русский - бланк жалобы

Italiano -  modulo di reclamo

Kreyòl Ayisyen - fòm plent

Español - formulario de queja

中文 - 投訴表

Important information regarding Google Translate

The Commission of Correction is providing the "Google Translate" option to assist you in reading the Commission of Correction website in languages other than English. Google Translate cannot translate all types of documents, and may not provide an exact translation. Anyone relying on information obtained from Google Translate does so at his or her own risk. The State of New York does not make any promises, assurances, or guarantees as to the accuracy of the translations provided. The State of New York, its officers, employees, and/or agents shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including but not limited to, damages or losses caused by reliance upon the accuracy of any such information, or damages incurred from the viewing, distributing, or copying of such materials.